FAQ

Filter by topic
All
  • All
  • FAQ

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

FAQ

No, you can order as a guest. However, creating an account comes with several benefits: Faster checkout process Easy access to your order status and history Exclusive updates on new releases and promotions
Your security is our priority. When you make a purchase, all your information is securely entered on an SSL-encrypted page. This data is then securely transmitted to our credit card provider for authorization. Rest assured, your credit card information is not stored on our servers.
All transactions are processed in US Dollars. If your credit card is based in a different currency, your total order amount will be calculated based on the current exchange rate applied by your card issuer at the time of transaction.
Please ensure that your shipping address is entered using the English language input method, including punctuation. If your address includes non-English characters, we recommend replacing them with similar English letters. For example, use "c" instead of "ç".
Once your order is processed or shipped, we are unable to change the shipping address. We recommend using your residential address, as customs delays may occur at the destination if a vacation address is provided.
Our product preparation takes approximately 1 to 3 days. Shipping typically takes 4 to 6 days, depending on your selected shipping method. Once your order is shipped, we will send you an email with a tracking number and a link to track your package. Please note that customs delays may affect delivery time.
Unable to find satisfactory answers ? Contact Support